backup/ restore in indigo not working


Aug 16, 2012
is anyone else having problems tying to use the backup and restore tool in indigo?
Its let me browse to a folder on my nas but every time I select backup it prompts for a name, understandably but when I enter a name it gives mean error no idea why.
I'm going to reset my shield and I don't really want to recreate and rebuild all of my libraries and have to enter my accounts and passwords again is there a manual way of backing up the relevant data as the tool isn't working?