[GUIDELINES] Submitting Bug Reports

mhancoc7

m7
Staff member
Aug 2, 2015
1,742
12
38
m7kodi.dev
I am a paid subscriber since 2013 and my subscription is current renewing on June 25th.

I am able to watch online on their website but have been unable to do so with the kodi addon for a few weeks, although it used to work to that point. Running Kodi 17 Librelec latest on a pi3.

I can provide the full log but here is a snipet from the one try to watch ABC:

18:02:45.835 T:1962266432 NOTICE: VideoPlayer: Opening:
18:02:45.836 T:1962266432 WARNING: CDVDMessageQueue(player)::put MSGQ_NOT_INITIALIZED
18:02:45.846 T:1072690080 NOTICE: Creating InputStream
18:02:45.871 T:1072690080 ERROR: Error on dvdnav_open
18:02:45.872 T:1072690080 ERROR: CVideoPlayer::OpenInputStream - error opening []
18:02:45.872 T:1072690080 NOTICE: CVideoPlayer::OnExit()
18:02:45.872 T:1962266432 ERROR: Playlist Player: skipping unplayable item: 0, path [plugin://plugin.video.ustvnow.tva/?name=ABC&mode=play&rand=LSPHPL]
18:02:45.883 T:1962266432 NOTICE: CVideoPlayer::CloseFile()
18:02:45.883 T:1962266432 NOTICE: VideoPlayer: waiting for threads to exit
18:02:45.884 T:1962266432 NOTICE: VideoPlayer: finished waiting
18:02:45.884 T:1962266432 NOTICE: CVideoPlayer::CloseFile()
18:02:45.884 T:1962266432 NOTICE: VideoPlayer: waiting for threads to exit
18:02:45.884 T:1962266432 NOTICE: VideoPlayer: finished waiting

Any guidance or assistance will be greatly appreciated.
Are you having these issues opening streams from the Live TV section or from the TV Guide (USTVnow Guide addon)?
 

mhancoc7

m7
Staff member
Aug 2, 2015
1,742
12
38
m7kodi.dev
USTVnow Guide itself and Live TV item in the USTnow addon.

If by "Live TV section" you mean like the proper Live TV section of Kodi; I do not use it so I could not tell you.

I did enable the two InputStream addons when I initially upgraded to Kodi 17. https://www.tvaddons.co/rtmp-streams-krypton/
He sounds like a similar issue that is seen with 45 day old free accounts. It involves the auth token and how it can work on everything except the streams themselves. I have had this issue on my Paid account before. I simply asked USTVnow support to move my account to a new server. I told them I was having buffering issues in Chrome (don't mention kodi since they don't support it).

That always fixes my issues when I have them.
 

Tuuvian

New member
Jul 14, 2014
8
0
0
Reporting back.

They switched my account to another server but it still does not work.
 

ConfusedCat

New member
May 12, 2018
3
0
1
Salutations!

I DL'd the latest USTVnow Plus app* yesterday (version 14.9.4) but I can't get it to work. (๑•᎔•๑)

When I click "Live TV" I get a spinny icon (like it's accessing the feed) then it stops and nothing happens.

Right now my account is free - but I will prolly upgrade to a paid one if it ever works. (I like the stuff on the sci fi channel)

FYI, my initial live TV add-on didn't work either & I deleted that app in favor of USATV. Can you help me figure out what's wrong? I'm not very tech savvy and tho I read your links, I still don't know how to submit a "bug/log report". Sorry! ¯\_(ツ)_/¯

*Note, there is another USATVnow app available thru the Kofi Add-on repository which I didn't DL - I don't know why it's listed there, if the TVADDONS.CO Add-on Repository has the latest version.

I'm currently at my uncle's house (he has fast internet that I'm taking advantage of to DL my apps!) so if you could reply while I have the chance to fix it here, that would be great! Oh, and the service works fine when I go directly to the USATVNow site.

::: (\_(\
*: (=’ :’) :*
•.. (,(”)(”)¤°.¸¸.•´¯`»Thanks so much!
 

mhancoc7

m7
Staff member
Aug 2, 2015
1,742
12
38
m7kodi.dev
Unfortunately the USTVnow Plus addon and the USTVnow Guide are both broken. USTVnow changed things on their end so the addons will need a full rewrite. I am not currently in a position to start that endeavor. Not sure yet if someone else is going to pick it up.

m7
 

ConfusedCat

New member
May 12, 2018
3
0
1
Thanks so much for getting back to me so quickly! (ノ◕ヮ◕)ノ*:・゚✧

I wish it would've said "broken" at the download screen before I DL'd it. Can you pls tell the right person at KODI so they can mark it as such? This way new ppl won't waste time (or space!) DL'ing it. I haven't DL'd a "backup" app so I'm hoping I can simply uninstall it and it will stay uninstalled. (I recently deleted all my data cuz stuff I deleted kept coming back to clog my memory, LOL!)

As for not being able to take on the rewrite endeavor, I understand. There are days I never get around to brushing my hair, let alone doing something as tasking as computer coding. (^m^ )

I hope everything goes well for you and and that either you or someone else knowledgeable of the app is able to fix it at some point down the road. And thanks for your previous efforts - I'm sure they were much appreciated.

Have a lovely evening,

Cat ฅ^•ﻌ•^ฅ