new box won't install any addons - failed to install dependency message. please help

dmcd15

New member
May 19, 2016
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Could you please help.
We have a new android box and kodi came with a few installed addons.
None of the addons work
when trying to add new addons, we get as far as install from repository and downloads stop at 2%
a message then pops up saying failed to install dependency
What do we need to do?
the box says its kodi 16