sound issues with javis.

johnr51

New member
Oct 23, 2016
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hi
recently updated to jarvis, and i have a problem with the sound quality.

it starts of fine and then after about 15 mins, it starts to cut the sound, only for probably half a second, but its enough to make the stream sound like im watching max wall.

ive tried different streams, and even different sources.

anyone got any ideas

thanks in advance
john
 

Stoofer

Moderator
Staff member
Apr 18, 2015
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Wales
You will have to go into a bit more detail about your sound setup so people can try and get a better handle on what's going on.
 

johnr51

New member
Oct 23, 2016
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You will have to go into a bit more detail about your sound setup so people can try and get a better handle on what's going on.
dont know what to put here,
the box is connected to the tv by a hdmi cable.
ive never really altered the standard set up of the box because its always just worked and sounded ok.

like i said in the op, the sound is fine for about the first 15 mins, then every now and again, roughly around 10-20 seconds the sound kind off skips for half a second. i can change streams and its fine for a while but then starts again.

sorry if its a bit vague, but ive only had the box a couple of months, and it was fine before the upgrade.

cheers
 

Stoofer

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Staff member
Apr 18, 2015
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Wales
dont know what to put here,
the box is connected to the tv by a hdmi cable.
You're using a box so that rules out Fire Sticks, Fire TV, other sticks, laptops and desktop PCs. Since it is a box it's probably running Android so that rules out a Microsoft OS but could conceivably be a Linux based media box or some specialist box like an Enigma 2. Since you've just updated to Jarvis that would seem to indicate you've been running Kodi 14 or 15 which means the hardware on the box is likely not the latest around. HDMI output means you're not connecting via a SPDIF or similar digital link, it also means you're not using RCA connectors or one of those all-in-one mini plugs that handle both audio and video. You don't say if you're passing the HDMI audio out to an external amp (like I do in my setup) - this can sometimes cause regular audio dropouts if the wrong passthrough mode is used (but is more usually seen in an SPDIF link.) If you're using the same HDMI cable that rules that out, unlesss it's a really old one that isn't up to spec for handling higher data streams.

It's possible that an older box won't be able to handle newer audio streams, you don't say what exactly what streams are causing you problems nor what add-on you are watching them through. Normal hardware audio decoding failure would tend to occur as soon as you started to view the stream, it kicking in after 15 minutes and then regularly after that would indicate some kind of buffering or external source as being the cause. You don't say if this is happening with offline viewing as well, both via Kodi and and external Android video player, something that would rule out online streaming being a factor as well as indicating whether Kodi itself was part of the problem or not.

My suggestions - after checking that the TV and HDMI side of things are in fact working OK, are :

1) Download a video file that gives you problems when being streamed then play it outside of Kodi via an external player. If you still have problems then it's Android or your box that's broken (making the assumption that the dropouts are not in the actual video file itself.)

2) Play that downloaded video file offline via Kodi. If you still get dropouts then you can rule out comms and buffering (assuming you haven't done something bizarre with the advancedsettings.xml file)

3) If you still get dropouts after 2 above then download a Kodi fork such as SPMC and play the same video file offline via that, if you don't get dropouts then the problem is with your Kodi setup. If you do get dropouts then it's likely to be an Android setting or you box that's at fault.

All that from one word you posted....."box" Imagine the reply if you'd posted something more technical :)

Good Luck.
 

johnr51

New member
Oct 23, 2016
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All that from one word you posted....."box" Imagine the reply if you'd posted something more technical :)

thanks for that, gives me something to work to. now i see what you mean by more information, i can give you this...
yes it is an android box the droidbox T8-s plus. it dual boots android and openelec. i dont use the android side of it at all, it boots to openelec.
heres the spec.
Processor: 2.0 GHz Quad Core Cortex A9 Neon Amlogic S812
Operating System: Android 5.1.1 Lolipop & LibreELEC 7.0.2 (Kodi 16.1)
GPU: Mali-450 Octa Core
RAM: 2GB DDR3
Internal Memory: 32GB
2.5 inches HDD bay: Max capacity 2TB, Max height 9.5mm
Expandable Memory: SD Storage (up to 32GB)
Google Play Store: Yes
XBMC/Kodi 15.2 Isengard Yes
HDMI: Yes
USB Ports: 3
1000 Ethernet: Yes
Flash Support: Yes
HD Video Playback: Yes, Supports 1080p HD Videos
4K Video Playback: Yes, Supports 4K Videos
Video Support: H.265/H.264/H.263/VC1/WMV/MOV/MKV/AVI/RM/RMVB/FLV/MPEG-1/MPEG-2/MPEG-4
Music Support: MP3/WMA/APE/FLAC/AAC/AC3/WAV
Photo Support: JPEG/BMP/GIF/PNG
Music Support: MP3/WMA/APE/FLAC/AAC/AC3/WAV
Gaming: Supports 3D gaming
I/O Ports: 1000 Ethernet, HDMI, SD card up to 32GB, Optical Audio out, Power Port
WIFI: Wireless LAN 802.11b/g/n/AC - 2.4/5GHz Dual Band
Power: DC 5v/3A

the hdmi cable is direct from the box to the tv hdmi port. the cable is a couple of years old but i have tested it with my virgin tv box and it works fine.

i tend to use Ex**us for my streams and tend to pick the openstream or tora as they seem to work.

i like you thought it could be a buffering problem but i would assume that buffering would affect the video as well not just the audio, that said im not sure how these are transmitted.

ill certainly try your 3 suggestions, and report back later in the week.

thanks again for the advice

john